Customer Service Agent - SCM

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From Maersk’s original posting

We are looking for a highly organized and customer-focused Customer Experience Specialist to support import air shipments for apparel retail key account. This role is responsible for managing daily logistics operations, ensuring data accuracy, coordinating with internal and external stakeholders, and driving operational excellence across international transportation activities. Key Responsibilities • Handle import Air shipments to Japan for key client under SCM product • Design and build operational workflows for new projects, streamline processes, and coordinate with relevant departments to establish a stable and efficient operation • Serve as the primary and escalation point of contact for customer service, ensuring high-quality and timely service in cooperation with customers, colleagues, and overseas counterparts • Execute daily operations, manage KPIs, and prepare customer reports • Arrange trucking, customs clearance, carrier booking, transport document issuance, billing, and communication for ocean/air exports, imports, and cross-trades • Manage vendors, maximize gross profit, create and enforce SOPs, handle troubleshooting, and manage ad-hoc assignments • Coordinate with…