Customer Experience Specialist
New roles land in Following.
Gangnam District, SeoulPosted 24 months ago
Market pay check
Matched to Sales workers
Source: Ministry of Employment and Labor wage information system (wage.go.kr), wage distribution by occupation.
What you'd do
- Chat with customers on Channel Talk and manage VIP segments to prevent churn
- Design and operate chatbots while balancing simple inquiry efficiency and quality
- Master Channel Talk features and partner with product on technical customer consultations
What they want
- Hold three to fifteen years of relevant professional experience in this field
- Show a clear personal strength beyond generic work others cannot match
- Explain your strengths clearly and persuasively in writing and speech
Nice to have
- Strong report writing and content creation for customer-facing materials
- Proficiency using AI tools for workflow and productivity improvements
- Strong Excel skills for data analysis and reporting tasks
Seoulstart's read
- Visa tier (likely)
- E-7 specialty / professional (likely)
- Korean language
- Korean requirement not stated