Problem Management Specialist

Job description preview

From Ubisoft’s original posting

Job Description: As a Problem Management Specialist at Ubisoft Newcastle, you will lead the investigation and resolution of recurring and high-impact operational issues across Ubisoft’s technology landscape. You will work closely with CRC teams, Creative Houses, Vendor Operations, and key stakeholders to improve service stability, reduce operational risk, and support a seamless experience for players and internal teams. You will contribute to continuous improvement initiatives by identifying root causes, coordinating corrective actions, and supporting a proactive approach to operational excellence and service quality. What you’ll do • Lead the end-to-end Problem Management process from identification through resolution • Conduct structured root cause analysis for recurring, complex, or high-impact operational issues using established problem-solving methods • Review incident, escalation, and operational data to identify trends and opportunities for service improvement • Translate operational insights into clear problem statements, recommendations, and prioritised actions • Partner with Knowledge Management, Incident Management, and frontline support teams to improve and document…