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Wise
Business Operations Associate Manager
Singapore, SGPosted 2 months agofulltime
What you'd do
- Hunt for operational issues that hurt customer experience and regional scaling
- Manage operational incidents from process setup through post-mortems and structural fixes
- Run side-by-side sessions with agents to find friction and design improvement plans
What they want
- Bring 5+ years in operational analysis,process improvement,or business operations
- Understand the APAC regulatory landscape including KYC,KYB,and AML requirements
- Optimize operational processes across markets while meeting regulatory requirements
Nice to have
- Problem-solving methods such as Design Thinking,A3,or Lean Six Sigma
- Familiarity with customer service,KYC,or financial crime operations
- Tools such as Zendesk,Twilio,Looker,or Superset
Seoulstart's read
- Work authorization
- Existing Singapore work rights prioritized
- Language beyond English
- No language beyond English stated
This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify work-pass eligibility, language requirements, and remote allowances directly with the recruiter.