Quick Flex Program Manager

Job description preview

From Coupang’s original posting

Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview Analyzes related data to proactively identify issues of the overall delivery process and handles them swiftly, in order to enhance customer satisfaction on Coupang's product delivery(Rocket Delivery). The QuickFlex Program Manager is responsible for driving operational excellence, customer experience improvements, and innovation initiatives across Coupang Taiwan's last-mile delivery network. This role serves as a key connector between operations, transportation, customer…