Application Support Engineer

Job description preview

From State Street’s original posting

Who we are looking for: Charles River provides an end-to-end solution to automate investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. The Systems Analyst will manage and support all aspects of production of Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy. Working closely with clients, providing application administration and support for client production. Role and Responsibilities: • Respond to requests for technical assistance via Teams, Email. There may be minimal travel involved. • Diagnose software issues and recommend the appropriate solution. • Analyze problems, answer questions, and provide training as needed. • Work closely with engineering/QA teams. • Identify and test workarounds for deficiencies in the software. • Research issues with third party software. • Follow standard set of procedures and methods when responding to customer requests or inquiries. • Contribute to the continuous enhancement and improvement of support processes and…