Job description preview
From 3M’s original posting
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: Job Summary: The Product Application Support Representative provides advanced technical support for a 3M division and its product portfolio, serving as an escalation point for complex customer inquiries and product complaints. This role supports customers, business partners, and internal stakeholders through phone and electronic channels by providing product information, technical assistance, service support, complaint resolution, customer education, and sales lead generation. This role will require working hours aligned with the supported business time zone, which may fall outside standard Philippine working hours. Primary Responsibilities: · Serve as the primary liaison for 3M customers, handling complex, non-routine, and escalated inquiries with urgency, professionalism, and sound judgment. · Communicate effectively through phone, live chat, and written channels, adapting communication style…
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