Executive, Retail Operations (Sibu, Sarawak)

Job description preview

From ninjavan’s original posting

Job Purpose To manage and monitor the day-to-day operations of Pick-Up Drop-Off (PUDO) services across East Malaysia, ensuring operational efficiency, partner satisfaction, and service quality. The role will also support problem-solving, process improvement, partner management, and the onboarding of new PUDO partners. Key Responsibilities: 1. PUDO Operations • Monitor and manage daily PUDO operations across the assigned region. • Attend to requests and operational matters raised by PUDO partners through WhatsApp and other communication channels. • Coordinate with internal stakeholders, including Customer Service, Warehouse, Sales, and Key Account Management, to resolve operational issues. • Escalate issues to the relevant teams and follow through until resolution. • Ensure compliance with all relevant SOPs and Work Instructions. • Monitor operational performance and identify areas for improvement. 2. Fleet Operations • Assign daily deliveries to PUDO partners through zonal or manual routing. • Support partners with daily operational activities, including: • Parcel sorting • Van inbound • Lat/Long parcel management • PET ticket creation • Route monitoring • Route inbound • COD…