Systems Analyst, CS Workforce Management
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From Netflix’s original posting
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. Summary of the Role The Systems Analyst, CS Workforce Management, plays a critical role in supporting and optimizing the global Workforce Management (WFM) platform and its integrated ecosystem of tools. This individual contributor partners closely with cross-functional stakeholders—including Operations, CS Product & Tech, Engineering, and Data Science—to ensure the stability, accuracy, and continuous improvement of WFM applications across Netflix’s global Customer Service landscape. The successful candidate will be responsible for the administration, configuration, and ongoing enhancement of the WFM platform, supporting integration efforts, validating data, and providing Tier 1 troubleshooting and support for internal and external users. This highly technical role is essential for maintaining data integrity,…
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