ProCare Customer Experience Representative
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From Stryker’s original posting
Work Flexibility: Hybrid or Onsite ProCare Customer Experience Representative Part-time Newbury, UK (Hybrid) Position Summary The Lead ProCare Customer Service Representative will manage day-to-day activities and the procedures around technical customer service including service contract management. The Lead ProCare Customer Service Representative has a good view of the way the team integrates with other teams in the ecosystem. The key focus of this role will be Contract data input where accuracy, attention to detail and an understanding of the contract are critical. What You'll Do • Contract data input • Processing Repair / Work Orders incl. Loaner management • Arranging returns and collections and handling proof of delivery and pricing requests • Handling incoming e-mails and calls • Investigating and resolving invoice disputes • Logging and follow up of issue resolution and related communication back to the customer • Take responsibility for executing tasks and supporting colleagues across several complex areas / processes and queries • Work with your colleagues to effectively organize and prioritize the tasks within your specific areas • Working collaboratively with other…
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