IN_RBIC_Customer Quality management/Product Quality Management_QMM3-ChkP

Job description preview

From Bosch’s original posting

Job Description: **Customer Quality Management (QMC):** • Handle customer 0-KM complaints and warranty claims from reporting through closure, including root cause analysis, 8D investigations, and corrective action reports • Monitor and improve customer quality indices; prepare data for management reviews and customer scorecards • Conduct part and system-level investigations using problem-solving tools (5-why, PSS analysis) and present findings to customers • Maintain customer complaint database and communicate quality alerts to internal teams and customers • Coordinate immediate containment of defective parts with support teams and manage customer portal updates • Execute customer warranty protocols to reduce external defect costs and ensure timely issue resolution • Conduct regular customer plant visits and line walks for new products and warranty issue resolution • Manage quality crisis situations, task forces, and worldwide coordination for critical quality incidents**Product Quality Management (QMM):** • Conduct and supervise internal and external quality audits (C/AU, AUD, IQA, IATF, customer audits) across all shifts • Coordinate PPAP activities, concession approvals, ECR…