Service Recovery Operations Assistant
New roles land in Following.
Singapore, SingaporePosted 62 months ago
What you'd do
- Investigate missing,damaged,or mislabelled parcels and report issues to clients.
- Liaise with other departments to assess and resolve parcel problems.
- Handle complaints and offer solutions within agreed service level standards.
What they want
- Work comfortably in a fast-paced warehouse environment.
- Manage enquiries and feedback with tact and professionalism.
- Resolve daily operational challenges resourcefully with internal stakeholders.
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Nice to have
- Bring customer service or logistics frontline experience.
- Know MS Office and Zendesk.
Seoulstart's read
- Work authorization
- Not stated, verify with recruiter
- Language beyond English
- No language beyond English stated
- Context
- This is a hands-on warehouse floor role that includes physically handling and repacking parcels.
This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify work-pass eligibility, language requirements, and remote allowances directly with the recruiter.
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