Customer Experience Agent

Job description preview

From Maersk’s original posting

Customer Experience Consultant You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day! The role is based at our Tbilisi, Georgia office. Key Responsibilities • Owns and manages the customer experience. Has responsibility for end-to-end customer experience within the assigned scope, in compliance with relevant company procedures and agreements with customers. • Manages end-to-end shipment processes in compliance with relevant company procedures. • Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders. • Executes independently with limited guidance and is capable of supervising others as relevant. • Handles inbound customer queries and cases in a timely and professional manner, owning issues…