Coupang

CS 데이터 분석 담당자

Seoul, South KoreaPosted 8 days agofulltime

Apply on Coupang's career page

What you'd do

Extract and analyze business data using SQL and build Power BI dashboards for visualization
Derive data-based insights and propose improvement plans including new KPI metrics
Manage customer service channel data across inbound,chat,VOC,and complaint categories

What they want

2 or more years of practical SQL experience for data extraction and analysis
Experience with BI tools such as Power BI,Tableau,or Looker
Strong data visualization and insight communication skills

Nice to have

E-commerce or internet service industry experience
Python or R for data analysis and automation
Data modeling and ETL structure understanding

Seoulstart's read

Visa tier (likely): E-7 specialty / professional (likely)
Korean language: Korean requirement not stated
English friendliness: Low: Korean-language workplace
Context: Coupang CS analytics team based at Jamsil World Tower with hybrid remote work; role tracks KPIs for in-house CS associates (Counie) across multiple contact channels.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

View the full posting and apply on Coupang's career page

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