Establish and manage IT asset operations system across organization
Operate new employee IT onboarding support system
Drive employee IT environment improvements and user experience enhancements
What they want
10+ years IT service operations and user support experience (3+ hands-on,7+ leadership)
Demonstrated KPI/SLA-based operational management and reporting experience
Field-focused team operations with strategic thinking capability
Nice to have
Ability to handle conference calls,emails,meetings with global subsidiaries in English
Global IT service operations experience supporting overseas offices or multinational organizations
ITSM/ITIL-based operational experience with incident,request,change,knowledge processes
Seoulstart's read
Visa tier (likely)
E-7 specialty / professional (likely)
Korean language
Business-level Korean required
English friendliness
Medium: English JD, mixed-language workplace
Context
Major Korean gaming company (Krafton) with global operations; role explicitly requires English capability for international subsidiary coordination; domestic hiring but multinational context suggests some English-language collaboration; Korean fluency expected despite bilingual JD.
This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.