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Coupang

Customer Operations Excellence Manager (Eats CS)

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South KoreaPosted 1 day ago

Apply on Coupang's career page

What you'd do

Establish and manage Coupang Eats customer service policies and daily operations
Collect and analyze VOC from call,chat,and email to guide service improvements
Structure complex policies and processes into clear,intuitive SOPs for agents

What they want

Five or more years in related work or process establishment and improvement experience
Show flexible thinking and smooth communication with internal and external partners
Apply Japanese language skills in regular work tasks as the role requires

Nice to have

Understand online commerce or food delivery business models and operating context
Hold a customer centric service mindset when designing policies and agent workflows
Respond flexibly to change while owning initiatives proactively through careful follow through

Seoulstart's read

Visa tier (likely): E-7 specialty / professional (likely)
Korean language: Korean requirement not stated
English friendliness: Low: Korean-language workplace
Context: Korean language posting at Coupang Eats; Japanese required for work,so verify Japan facing VOC scope and language mix before applying.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

Open posting

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