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Airwallex

Manager, Operations Strategy (Market Insights/User Research)

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Singapore, Singapore, SingaporePosted 11 months agofulltime

Apply on Airwallex's career page

What you'd do

Conduct qualitative and quantitative research including interviews,surveys,data analysis on customer experience.
Design and establish user research methodologies to gather customer insights at Airwallex.
Evaluate company positioning through customer interviews and market perception assessment.

What they want

5-10 years of experience in customer experience,user research,or related field.
Experience in fintech or payments industry preferred; top consulting firms also considered.
Proven expertise designing and executing user research methodologies including customer interviews.

Nice to have

Experience in B2B SaaS or financial technology environments.
Familiarity with CRM systems and data-driven customer insight tools.
Knowledge of regulatory issues including KYC and AML requirements.

Seoulstart's read

Work authorization: Not stated, verify with recruiter
Language beyond English: No language beyond English stated

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify work-pass eligibility, language requirements, and remote allowances directly with the recruiter.

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