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Airwallex
Manager, Operations Strategy (Market Insights/User Research)
Singapore, Singapore, SingaporePosted 10 months agofulltime
What you'd do
- Run qualitative and quantitative research through customer interviews,surveys,and data analysis
- Design user research methodologies and set them up as a repeatable function
- Analyse customer feedback to identify trends that inform product and business strategy
What they want
- Bring 5 to 10 years in customer experience,user research,or a related field
- Design and execute user research methodologies including customer interviews
- Interpret data and translate insight into business recommendations
Nice to have
- Fintech,payments,or B2B SaaS experience,or a top consulting firm background
- Familiarity with CRM systems and customer insight tooling
- Knowledge of KYC and AML regulatory issues
Seoulstart's read
- Work authorization
- Not stated, verify with recruiter
- Language beyond English
- No language beyond English stated
This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify work-pass eligibility, language requirements, and remote allowances directly with the recruiter.