Customer Experience Associate (Recent Graduates)

Job description preview

From Maersk’s original posting

Here's the Deal The CX Associate is an entry-level opportunity for a recent graduates who want to start and grow their careers at Maersk. The role focuses on creating a positive customer experience through clear communication, teamwork, ownership, and a willingness to learn. Previous professional experience is not required. We are looking for potential, motivation, and behaviors that help people succeed in a collaborative, customer-focused environment. Key Responsibilities • Support customers with requests and questions through the available communication channels. • Communicate clearly, respectfully, and proactively with customers and internal teams. • Coordinate with colleagues to follow up on cases and help deliver timely resolutions. • Maintain accurate information and follow agreed processes and service standards. • Take ownership of assigned activities and escalate when support is needed. • Participate actively in training, coaching, team meetings, and development activities. • Share ideas and feedback that can improve the customer or team experience. • Contribute to an inclusive, supportive, and collaborative team culture. Qualifications • Academic Background: Bachelor’s…