Consumer Relations Advisor (Customer Service)
New roles land in Following.
Job description preview
From Procter & Gamble’s original posting
Job Location MANILA NET PARK OFFICE Job Description Consumer Relations Advisor plays a pivotal role in delivering exceptional consumer service through various communication channels, including phone, email, and chat. This role involves addressing consumer inquiries, providing information about products and services, and resolving basic issues efficiently and effectively. The Advisor will follow established protocols and scripts, ensuring a consistent and positive consumer experience. This position requires strong communication skills, a consumer-centric attitude, and the ability to work collaboratively within a team. The ideal candidate will be passionate about the consumer goods industry and have relevant experience, along with strong communication skills, a consumer-centric mindset, and the ability to thrive in a fast-paced environment. Consumer Support: • Serve as an expert on specific product segments, providing in-depth knowledge about features, benefits, and limitations. • Address and respond promptly to consumer questions and complaints related to these products, guiding clients through troubleshooting processes and assisting with warranty claims or returns. • Assess and…
Open full posting on Procter & Gamble’s site