Team Manager, Chargebacks & Payment Disputes

Job description preview

From Payoneer’s original posting

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Chargebacks & Payment Disputes Team Manager Role Summary You will lead and develop Payoneer's global Chargebacks & Payment Disputes team, spanning three hubs and multiple time zones, serving as the company's center of expertise for managing payment reversals, disputes, and recovery across card payments, ACH debit, and other payment methods. You will own team performance — productivity, recovery rates, service levels, and quality — while building strong working relationships with banks, payment providers, and…