Job description preview
From Accor’s original posting
Job Description: • Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist • Support and value the contributions of all team members, creating trust and empowering our people • Treat guests and team members from all cultural groups with respect, sensitivity and transparency. • Be an advocate of ALL: Accor’s loyalty program to non members • Checking guests in and out Maintaining accurate guest accounts • Taking bookings, providing helpful information & entering reservations • Answering guests queries in a timely and efficient manner. • Addressing guest requests and handling guest complaints in a positive manner. • Liaise with inter departments to assist guest and advise of room moves Qualifications: • Previous hotel front office reception experience preferable • Professional telephone manner and exceptional customer service skills • Excellent communication, interpersonal and time management skills • A friendly and positive can-do attitude who enjoys working in a team • Previous experience Opera desirable not essential Company Description: Ibis Melbourne Hotel & Apartments…
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