What you'd do
- Understand global service policy direction and operating systems; improve consultation policies and processes for Japan and other markets.
- Write and maintain consultation guides,operational manuals,and SOPs to ensure consistent policy application in the field.
- Collaborate with relevant departments and external partners to implement policies in practice; monitor and continuously improve outcomes.
What they want
- 5+ years experience in CX operations,customer service policy development,and process improvement.
- Hands-on ecommerce experience managing order,shipping,cancellation,return,and refund processes.
- Native-level Japanese proficiency in written and verbal communication.
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Nice to have
- Experience operating services for Japanese ecommerce market or Japanese customers.
- Experience planning and operating country-specific customer policies in global or cross-border commerce.
- Experience in initial design or full renewal of policies,consultation guides,SOPs,and operational manuals.
Seoulstart's read
- Visa tier (likely)
- F-2 / F-4 / F-5 / F-6 holders welcome
- Korean language
- Native Korean fluency required
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