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Agoda

Senior Regional Manager, Customer/ Partner Operations (Based in Seoul)

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SeoulPosted 8 days ago

Apply on Agoda's career page

What you'd do

Lead multi-site,multi-country customer and partner operations including BPO vendors
Own regional service quality,efficiency,resiliency,and cost-to-serve outcomes end-to-end
Balance cross-site capacity,language coverage,routing,and vendor strategy tradeoffs

What they want

Demonstrate excellent spoken and written Korean plus business-level English
Show extensive experience leading large-scale multi-site or multi-country operations
Prove ability to own regional outcomes across markets and partner complexity

Nice to have

Bring experience managing outsourced or vendor operations at significant scale
Offer deep exposure to regulatory-complex or high-growth travel markets

Seoulstart's read

Visa tier (likely): F-2 / F-4 / F-5 / F-6 holders welcome
Korean language: Business-level Korean required
English friendliness: Medium: English JD, mixed-language workplace
Context: Booking Holdings travel firm in Seoul; excellent Korean is mandatory for regional customer operations leadership.

This is Seoulstart's analysis of the public job description, not the employer's stated policy. Verify visa sponsorship, language requirements, and remote allowances directly with the recruiter.

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