Assistant Manager, Platform Safety

Job description preview

From Grab’s original posting

Job Description: Our team improves safety across Grab's services The Singapore Platform Safety team develops and supports programmes that improve safety across Grab's mobility and delivery services. We work with operations, product and support teams, driver-partners, delivery-partners, government agencies and community organisations. The critical tasks you will perform You will report to the Head of Platform Safety, Singapore. Your responsibilities combine data analysis, operational assurance, programme delivery, public liaison and incident management. • Combine safety incident data, operational signals and user feedback to identify risks, test hypotheses and recommend priorities and interventions. • Review safety processes, case classification and reporting, then use the findings to strengthen standards, procedures and risk controls. • Manage assigned safety programmes from planning through implementation. Define intended outcomes, manage timelines, budgets, vendors, dependencies, risks and trade-offs, and adjust the approach based on evidence and feedback. • Develop safety communications, educational materials, workshops and training for consumers, driver-partners and…