Job description preview
From Asana’s original posting
As a Designated Support Engineer (DSE) at Asana, you’ll be the named technical support partner for a set of our enterprise customers. You’ll build strong, ongoing relationships through personalized support, timely case management, and deep product expertise. This is a hands-on role focused on delivering high quality, customer centric service to our most engaged users, ensuring that entitled customers receive responsive, thoughtful, and proactive support. In addition to owning support for your assigned accounts, you’ll also contribute to broader case queues, working cross-functionally with teams across Customer Support (including Technical Account Managers), Customer Success, and Product to help drive resolution and share insights. You’ll thrive in this role if you’re detail oriented, collaborative, and passionate about helping customers succeed. This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this…
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