Sr Designated Support Engineer

Job description preview

From Databricks’s original posting

P-1011 Job Location: San Francisco Bay Area, CA As a Sr. Staff Technical Solutions Engineer and tech subject matter expert, you will partner closely with our Field and Engineering teams to deliver high-touch specialized support and tailored technical solutions for Databricks' largest and most strategic customers in the Digital Native Business (DNB) segment. In this customer-facing role, you will leverage your technical expertise in Apache Spark™ and other data technologies to triage and resolve complex product issues and unblock our customers’ most critical technical challenges. The Impact You Will Have • Perform advanced Troubleshooting and Root Cause Analysis to resolve performance and reliability issues in Spark, SQL, Delta, Streaming, and Databricks runtime features using tools like Spark UI metrics, Mosaic AI Model Service, DAGs, and event logs. • Discover requirements for continuous monitoring to detect early performance issues working with R&D and NOC teams to optimize the DNB customer environments. • Build Rapid POCs, Test/Deploy/Monitor the solutions built by Databricks Engineering to address customer challenges and showcase advanced Spark/ML/AI runtime capabilities…