Manager, Customer Product Support - EMEA

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From Asana’s original posting

Our Customer Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers’ success. We help customers with questions, feature requests, and bug reports, and educate them about best practices. Within the organization, we amplify our customers’ voices in product development, and we encourage that dialogue through our support channels. We measure our success by our customers’ success, and we get there by exemplifying empathy with our customers. In this role, you will support the operational execution and scaling of Asana’s global Customer Product Support organization. Reporting to the Head of Customer Product Support, you will lead and mentor a team of Individual Contributors (ICs) based in Dublin, partnering closely with our existing EMEA manager to provide dual leadership across the region. You will drive operational excellence across complex product cases, ensure team performance and KPI attainment, and surface structured insights to shape product and process improvements. As a hands-on leader, you will foster a coaching culture that balances customer advocacy…