Customer Experience Officer (Korean Speaking, 6-Month Contract)

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From CASETiFY’s original posting

Purpose of Position • CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. Job Description • Handle and resolve customer enquiries via social media and email, with timely follow-up and case escalation when needed. • Coordinate with internal teams (Marketing, Operations, etc.) to address customer needs and ensure smooth service delivery. • Monitor daily customer feedback on social platforms (Facebook, Instagram, Twitter) and highlight key issues or trends. • Support supervisor on ad hoc tasks and projects, including simple reporting and process or service improvement work. Requirement • Tertiary education with at least 1 year of customer service experience. • TOPIK Level 6, plus strong written and spoken English and Chinese skills. • Patient, customer-focused, able to work independently with strong attention to detail and good organization/multi-tasking. • Creative, with a good grasp of the Internet, online culture, and consumer behaviour. • Familiar with major social media platforms…