Monitoring & Support Associate China
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From dLocal’s original posting
Why Join dLocal?dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one. What will I be doing?: • Generate reports and be able to monitor important industry metrics. • Monitor and identify anomalies or patterns at an early stage in order to prevent them from escalating. • Whenever necessary: involve, escalate and communicate with other teams through the correct channels in a timely and clear manner. • Perform the troubleshooting and make the necessary adjustments to ensure operations are not affected. • Innovate and be able to find new ways of optimizing processes internally in order to improve our customer experience. • Prioritize and respond to urgent tasks. • Maintain up-to-date knowledge of technical processes, functions, and requirements. • Manage tickets, questions, and…
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