Senior Director, Customer Success – LATAM

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From Payoneer’s original posting

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role Summary We are looking for a Senior Director, Customer Success for Latin America to own the retention and growth strategy for our LATAM customer base — from SMB at scale to larger, strategic accounts. This is a hands-on regional leadership role within a global Customer Success organization. You will own regional outcomes, define and launch LATAM-specific retention and growth initiatives, and adapt the global Customer Success model to what works best for the market. You will be expected to bring fresh, data-informed…