Client Experience Specialist

Job description preview

From Marsh McLennan’s original posting

Company: Mercer Description: Mercer Services is seeking candidates for the following position based in Warsaw: Client Experience Specialist What can you expect? Client Experience Specialist is a member of the Product Management Operations Team working closely with, internal stakeholders globally, client-facing teams, product owners and product support teams. In this role, your primary responsibility will be to support client experience initiatives across Career products, covering the end-to-end client lifecycle, client enablement with Voice of Customer (VOC) and client feedback serving as key inputs to guide experience improvements and prioritization with understanding of the technology landscape, relevant market solutions, and industry trends. You will contribute to enhancing the quality, consistency, and effectiveness of the client experience across Career products and key lifecycle moments such as onboarding, ongoing engagement, and renewal. The role supports the execution of client experience initiatives, lifecycle frameworks including usage of AI and other technology solutions, closing feedback loops that help translate client needs, perceptions, and insights into continuous…