Operations Excellence Specialist (Hub Operations Management)
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Job description preview
From Coupang’s original posting
Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview As an Operations Quality Excellence Specialist, you will drive the auditing and stewardship of customer experience and quality standards across our FC Hub network. You will be responsible for deep-diving into daily operational issues, identifying root causes, and managing cross-functional hub teams to implement sustainable solutions. This is a critical individual contributor role where you will act as the central guardian of process standards, ensuring high-quality execution…
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