What you'd do

• Own relationships with Coinbase's highest-value customers as their primary contact
• Resolve escalated issues with Product,Engineering,Compliance,and Operations to fix root causes
• Drive onboarding and adoption of staking,Coinbase One,and other services

What they want

• 4+ years in customer success or high-touch advisory within financial services,fintech,or crypto
• Professional fluency in English and Cantonese for business and customer-facing work
• Manage a portfolio of high-value clients with measurable retention or revenue outcomes

Nice to have

• Familiarity with derivatives products
• Proficiency with Salesforce,Zendesk,and Google Suite

Compensation

Annual base salary of $96,900 SGD,excluding equity and bonus