INR Customer Care Representative

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From Philips’s original posting

Job Title INR Customer Care Representative Job Description INR Customer Care Representative (Pleasanton, CA) As an INR (International Normalized Ratio) Customer Care Representative, you'll play a key role in the Remote INR Testing Program by guiding patients through test result reporting, troubleshooting devices, and ensuring seamless communication with physicians, all while helping patients stay on track with their testing and health goals. Your role: • Handle inbound calls from patients to accurately collect and document INR test results within patient accounts. • Assist patients with ordering required testing supplies to support uninterrupted care. • Provide troubleshooting support for patient testing meters, efficiently identifying and resolving issues. • Make outbound calls to physicians' offices to communicate out-of-range test results and ensure timely follow-up. • The hours for this opportunity, following training, are Monday through Friday, 8:00 AM to 5:00 PM PST. You're the right fit if: • You have a High School Diploma or General Education Development (GED). • You've acquired 1+ years of customer service experience; call center experience is preferred. • Your skills…