KYC Operations Senior Lead - Deactivations

Job description preview

From Wise’s original posting

Job Description: Role & Job purpose The KYC Operations Senior Lead is responsible for overseeing multiple KYC Team Leads and their respective analyst teams. Your focus will be on driving team performance, streamlining processes, and being an advocate of the Wise values. You will need to ensure that your team is consistently delivering high-quality customer due diligence reviews as well as meeting the operational metrics according to the organisation’s wider objectives. Job Responsibilities • Group Leadership Lead by example and drive a customer focused mindset across your team as well as the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. • People management Coach and develop a strong team of KYC Team Leads. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions. • Operational management Identify and propose opportunities for process improvements. Collaborate with…