Enterprise Customer Success Manager
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From Perplexity’s original posting
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth. You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success. RESPONSIBILITIES - Execute the Enterprise customer success strategy developed by leadership - Serve as a primary point of contact for key enterprise clients - Drive initial enablement through high quality onboarding and training - Identify and support opportunities for growth and client expansion - Manage retention, working with clients to quantify value delivered - Advocate for client needs, and collaborate with cross-functional teams to drive product development - Monitor and report on…
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