Service Operations Manager, Cheonan

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to

Service Manager (본부장/상무)

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Your role and responsibilities

In this role, you will have the opportunity to lead local operations with accountability for day-to-day execution, exceeding customer expectations through efficient operational performance. Each day, you will drive lean and faultless operations across the extended value chain, optimizing cost and ensuring customer satisfaction. You will also showcase your expertise by creating, implementing, and reviewing the operations strategy for the designated area, based on strategy.

The work model for the role is: Hybrid #LI-hybrid

This role is contributing to the Electrification Services Division in Cheonan, South Korea.

You will be mainly accountable for

• Ensuring customer focus, the understanding of sense of urgency and care in your direct area of responsibility.
• Guaranteeing customer retention by delivering superior customer service experience.
• Utilizing the local practices for notifying the account team about the opportunities.
• Guiding, motivating, and developing direct and indirect reports.

Qualifications for the role

• Minimum 10 years of relevant experience in service operations, operations management, supply chain, or a related field.
• Strong experience in end-to-end service operations and continuous process improvement.
• Hands-on SAP experience in areas such as order handling, service operations, or material/inventory management.
• Strong financial and numerical acumen, with experience working closely with Finance/Controlling teams.
• Experience in managing operational KPIs and performance dashboards using tools such as Power BI.
• Experience in implementing and localizing global tools, policies, and processes to meet local business requirements.
• Proven experience in people management and team leadership.
• Business-level proficiency in English (verbal and written) and fluency in Korean

More about us

ABB’s Electrification Business Area is a global leader in electrical products and solutions, operating in more than 100 countries, with over 200 manufacturing sites. Our 50,000+ employees are dedicated to transforming how people live, connect and work by delivering safe, smart and sustainable electrification solutions. We are shaping the future trends of electrification, differentiating through technological and digital innovation while delivering an outstanding experience through operational excellence for our customers across utilities, industry, buildings, infrastructure and mobility. For more information visit https://go.abb/electrification

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.