Assistant Manager, Business Enablement
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Job Description: Get to Know the Team Platform Experience, part of Grab's Singapore Country Operations, manages and improves services for partners, customers and business teams. We oversee platform support and operations, while helping teams improve processes, apply AI and automation, and operationalize new projects. Get to Know the Role Reporting to the Head, Platform Experience, you will establish Business Enablement as a hands-on operational improvement capability—not a product management, technology delivery or Project Management Office function. You will work with teams to observe workflows, analyse data, identify causes, redesign processes and implement improvements. As part of the operations AI transformation programme, you will turn new ideas into operating models and improve existing workflows with AI and automation. You will be based onsite at Grab's Tampines office, with frequent travel to the One North office for meetings. The Critical Tasks You Will Perform • Diagnose operational problems through workflow observation, process-owner input and data analysis; lead improvements from design and pilot through implementation and stabilisation. • Shape and deliver the…
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