Senior Salesforce Business Analyst
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From Grab’s original posting
Job Description: Get to Know the Role This is a Salesforce Business Analyst role embedded within Grab's Commercial Systems team. You will help translate complex requirements into scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Beyond traditional BA responsibilities, you will shape upstream demand, guide understanding across partners, and guide delivery through the full Salesforce lifecycle. You will work full-time onsite at our Petaling Jaya office, Malaysia, reporting to the Lead Business Analyst, Salesforce Delivery Get to Know the Team Grabber Technology Solutions (GTS) is the engine behind Grab's enterprise transformation. The Commercial Systems team leads platform delivery across Grab's commercial teams including GCS, MEX, and GFin. Our BAs embed themselves into delivery squads, but operate upstream — shaping intake, building partner confidence, and bridging strategy, process, and platform to promote smooth execution. The Critical Tasks You Will Perform • Engage with partners to translate requirements into scalable Salesforce solutions using interviews, workshops, use cases, and workflow mapping. • Create structured documentation…
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