Quality Assurance, Inbound & Governance, Analyst

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From AIA’s original posting

Start building a career with purpose. At AIA, your perspective, curiosity and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will learn through meaningful work, collaborate with experienced colleagues and build practical skills as you turn fresh ideas into positive outcomes and a more sustainable future for our customers and communities. Join us to explore new possibilities, grow through real experiences and start making an impact across Asia. About the Role To deliver professional, cost effective and quality telesales to achieve the mission and objectives of Direct Channel Sales, as well as to meet the business targets/objectives of the business units who are using our service. Roles and Responsibilities • To objectively assess and constructively criticize the quality of phone handling skill of Tele Assist Representative (TA) according to preset criteria. • To handle inbound calls from customers via inbound hotlines who are responding to missed calls by Tele Assist Representative (TA), product or general inquiries, cancellation of purchase, follow-up on sales confirmation and SMS received due…