Senior Manager, Customer Success (R5273)
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Job description preview
From Shield AI’s original posting
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. Job Description: Shield AI is seeking a Senior Manager, Customer Success to establish, lead, and scale the Aircraft Division Customer Success function supporting V-BAT and X-BAT customers. This leader will manage a team of Customer Success Managers and ensure customers achieve sustained mission value, operational readiness, product adoption The Senior Manager will define the Customer Success strategy, operating model, organizational structure, performance expectations, and engagement standards for U.S. government, allied defense, and strategic commercial customers. This role requires a leader who can build a high-performing customer-facing team while remaining…
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