Customer Service Associate (English & Chinese Speaking)

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From Dow Jones’s original posting

Job Description: About the Team: The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including The Wall Street Journal, Barron’s, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. About the Role The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. You will report to the Customer Service Manager. This role is hybrid, and is open in either our Hong Kong & Tokyo office. This role will be required to work at the following working hours • Hong Kong: 11:30am–8:00pm HKT • Tokyo: 12:00pm–9:00pm JST You Will: • Provide high-level telephone and email support on Dow Jones’ suite of products and services including but…