Food and Beverage Supervisor | In Room Dining and Mini Bar
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Job description preview
From Accor’s original posting
Job Description: • Lead, mentor and inspire the In-Room Dining & Mini Bar team to deliver exceptional service. • Ensure all guest interactions are seamless, personalised and reflective of Sofitel’s luxury standards. • Oversee daily operations, including service flow, staffing, menu execution and presentation. • Create memorable experiences for VIP and high-profile guests, anticipating their needs with warmth and discretion. • Monitor guest feedback and proactively resolve service opportunities. • Drive team performance through coaching, development and leading by example. • Manage Mini Bar stock, inventory, revenue controls and departmental costs. • Work collaboratively with Culinary, Front Office, Housekeeping and wider F&B teams. • Ensure compliance with food safety, hygiene, WHS and hotel standards. • Identify opportunities to improve guest satisfaction, operational efficiency and commercial performance. Qualifications: • Proven experience in premium or luxury F&B operations, ideally within a five-star environment. • Previous leadership or supervisory experience with a passion for developing and inspiring teams. • Strong knowledge of wine, champagne, beverage operations, stock…
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