Junior Executive, Retail (Operation)

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From ninjavan’s original posting

The Junior Executive, Retail (Support) is responsible for overseeing daily retail operations across West Malaysia, ensuring operational efficiency, resolving issues, and coordinating with cross-functional teams. The role also supports retail expansion, develops SOPs, analyzes operational performance, and drives continuous process improvements to enhance service quality and productivity Job Responsibility: • Lead and guide Retail Operations team for West Malaysia • Manage and monitor daily operations of Retail operations for West Malaysia. • Lead problem-solving activities. Be the go-to person for Retail operations in West Malaysia. • Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards. • Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes. • Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets. • Collaborate with other departments (eg. Customer Service, Key Account Manager,…