Senior Manager, Platform Architecture, Public Sector

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From ServiceNow’s original posting

Job Description: The Senior Manager of Platform Architecture leads a team of Platform Architects to deliver strategic customer outcomes through architectural excellence and industry alignment. This role ensures alignment with major industry priorities, drives adoption of ServiceNow solutions, and fosters continuous learning in areas like AI and platform innovation. The manager builds and maintains executive-level relationships, while guiding teams to translate business objectives into prescriptive roadmaps while guiding solution design, governance, and modernization efforts. Additionally, the role provides architectural oversight across engagements, supports pre-sales motions, and champions a customer-first culture that reflects ServiceNow’s core values. What You Get to Do in This Role: Maintain Industry Alignment : • Maintain connection and alignment to drive success within the Major Industry teams by: • Ensuring alignment of architectural initiatives with Major Areas priorities • Align with CEG Segment Leads and Accounts Teams to provide effective staffing across Impact engagements • Identify and address skillset gaps where needed to support customers within industry • Identify…