Online programmer - (Online Service- Hosting Platforms)

Job description preview

From Ubisoft’s original posting

Job Description: As part of the Online Services team at Ubisoft Montréal, you'll join the Gateway team. The team runs the API Gateway that sits in front of Ubisoft's online services for every studio and game. You'll be the go-to person for internal teams who use our platforms. You'll help them get onboarded, investigate their issues, and find the right solution. The role combines technical and people skills. You'll investigate problems, coach teams through integrations, write documentation, and answer questions in our support channels. We use generative AI tools such as Claude every day, and we want to automate as much of our support as possible. You'll learn the support work first, then help us turn the repetitive parts into AI-assisted triage, diagnosis, and answers. You'll learn to support Platform Engineering (Shipyard), our internal service-hosting platform, and the API Gateway (AWS, ECS, Kubernetes, Envoy). You'll work with a team of programmers and SREs who share what they know and help each other improve. What you'll do • Help internal teams (game studios and online services) by answering questions, investigating issues, and guiding them through integrations with the…