Sr. Manager, Change Lead – Patient Services Platforms

Job description preview

From Pfizer’s original posting

Use Your Power for Purpose The Change Lead is responsible for driving change management for patient services technology and will be a key member of the leadership team. They identify and ensure user adoption challenges and transformation opportunities through the patient services process. The role collaborates cross-functionally to drive adoption, minimize disruption, and deliver expected business outcomes. What You Will Achieve General responsibilities • Develop and execute change management strategies and plans, including communications, training, stakeholder engagement, and resistance management, for LSC transformation • Conduct change impact assessments and stakeholder analyses to identify risks and readiness gaps for large programs • Partner with project and program leads to integrate change activities into overall project plans and timelines • Ensure change approaches align to enterprise change management methodology, tools, and templatesProgram operations • Partner with project sponsors and business leads to define and align change strategy and develop a ways-of-working framework that supports a seamless transition for impacted colleagues • Collaborate with cross-functional…