Job description preview
From Accor’s original posting
Job Description: Job Purpose A representative and creator of the guest’s stay cycle experience. This position is responsible for the delivery of pre arrival, welcome, stay enhancement, departure, and post departure experience. Ensure the professional and efficient daily operation of the Front Desk to assist Hotel’s guests and visitors in accordance to the Hotel’s established standards to achieve their expectation and satisfaction Primary Responsibilities Operation • Performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards • Handle guests requests promptly, report complaints and irregularities comments tactfully and efficiently. If found challenges refer to the immediate supervisor • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations • Abide by principles of guest privacy and personal data protection • Review arrival and departure lists to prepare relates documents such as welcome letter, registration card, folio, etc. for smooth flow of arrival and departure experience. • Review and prepare all necessaries for…
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