FinCrime Quality Specialist

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From Wise’s original posting

Job Description: 1. Purpose of the role: The main purpose of the FinCrime Quality Specialist role is to improve customer experience and ensure compliance with business and legal expectations. The primary objective of this position is to enhance processes and ensure adherence to business and regulatory requirements by monitoring the work of agents and vendors through reviews and constructive feedback. This involves maintaining a high and consistent level of quality among agents, vendors, and products, as well as identifying improvement opportunities related to customer, business, and compliance critical quality parameters. The role promotes a quality culture, setting standards, and providing feedback on what great servicing looks like. Your mission is to help implement and enforce our quality management strategy and framework. As a FinCrime Quality Specialist, you’ll report directly to the FinCrime Quality Team Lead and promote quality culture in your region, while cooperating with our internal team & Vendor Management teams, as well as the various support functions like Training, Knowledge Management (KM), Continuous Improvement (CI) and more. You will be a key contributor to…