Account Management Manager
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From Maersk’s original posting
Job Purposes: The Manager – Account Management is responsible for building and leading a strong Account Management team for MCL South Vietnam, with clear ownership of existing customer strategy, retention, and business expansion. This role is expected to move beyond day-to-day account coordination and act as a strategic commercial leader who develops account plans, strengthens customer partnerships, drives renewal and growth opportunities, and ensures disciplined governance across contracts, service performance, billing, risk, and profitability. The role will partner closely with Operations, Solution Design, Business Development, Finance, Legal, IT, and regional/global teams to protect existing revenue, unlock same-store-sales growth, and position Maersk Contract Logistics as a trusted long-term partner for customers. Responsibilities: • Team Leadership & Capability Building: Build, coach, and lead a high-performing Account Management team with clear account ownership, commercial discipline, customer engagement standards, and measurable MBO/KPI targets. • Existing Customer Strategy: Develop strategic account plans for key existing customers, including retention roadmap,…
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